How can we help?
If your question is not answered, email us at email@example.com.
Important note: Although our typical fulfillment policy is 0-1 business days, we expect to fulfill all products (except The Decanter) around or before the middle of April. If you need the product by a certain date, please get in touch with us.
There's no right answer and we encourage everyone to discover how the same wine smells and tastes differently in different glasses! With that said we know you need to decide where to start so we made this chart to guide you. If you're still in doubt, consider starting with The Universal. As always, please do not hesitate to reach out if you have questions.
Our products require more care than machine made glasses, but it will be worth it. With proper care, these glasses will not break. If you are starting out with hand-blown wine glasses, we suggest starting with The Universal glass as it is the sturdiest.
Yes, they are designed to be washed with a dishwasher. In fact, that's the preferred method.
Yes, each glass is hand-blown. Small differences in weight and size should be expected.
Yes, we work with select restaurant and retail partners. Email us at firstname.lastname@example.org, and we will be in touch
Yes, we have a wide range of custom blown-to-order options. Our handblown capabilities allow for very small production runs. We are able to create glassware to your specifications (design, engraving, packaging, pricing). Pricing starts at $750. See some work we've done for Other Half Brewing and Implexum. Please contact us, and we will be in touch.
Yes, we can engrave your glassware free of charge with a minimum order amount. There is a lead-time of 1-2 months. Contact us at email@example.com to get more details.
Our lead time is somewhere between 1-3 months.
Shipping & Returns
Shipping is free to the US above $100. Otherwise it is $5.
We ship to the US currently. For elsewhere, please subscribe to our newsletter and we will email you when we are.
Get in touch with us at firstname.lastname@example.org before you make your purchase. Once you submit an order, it is difficult to make changes.
Our products typically take 1-7 business days to arrive in the US. We are not shipping internationally currently. Please subscribe to our newsletter and we will email you when we are. You may benefit from one of the expedited shipping options shown during checkout.
Important note: Although our typical fulfillment policy is 0-1 business days, we expect to fulfill all products (except The Decanter) before or around the middle of April. If you need the product by a certain date, please get in touch with us. We typically ship out within 1 business day for in-stock products.
You can initiate your return within 75 days. Email us at email@example.com. Wholesale transactions are excluded.
Email us a photo at firstname.lastname@example.org and we will send you new ones
Click the chat icon in the bottom right of the screen and enter your order #
No, we cannot include a gift message.
All hand blown wine glasses are dishwasher safe. It is our recommended way of washing them. They should be placed so that they are not touching other items. A dishwasher will almost never break the stem, which is the main part that breaks while handwashing because of human error. Using a dishwasher extends the life of your hand blown wine glasses!
If you must handwash the glasses, consider putting soapy water in the glass for 30 minutes. That is often enough. If the rim needs to be further cleaned, make sure to hold the glass by the bowl when you rub the rim.
Polishing a glass is not necessary for enjoyment, and more for aesthetic appeal. If you would like to, make sure to hold the glass by the bowl when you polish the glass.
The product will be labelled with the month that it is shipping. For example, "Ships March" or "Ships May". This is an indication that it will ship at some point in that month. We try to be accurate with out estimates, but it may arrive earlier or later.
You are charged immediately for pre-arrival products. However, cancellation is free. If you need to cancel, email us and we'll take care of it.